Terms and Conditions for Customers

Terms and Conditions for Cleaning Services by Scrub Company 1. Booking and Appointments The service must be booked in advance and the appointment confirmed by the client at least 24 hours in advance to ensure availability. The company has the right to reschedule or postpone the appointment in case of emergency circumstances, with prior notice to the client. If the client is more than 20 minutes late without notice, the company has the right to cancel the service or charge it in full. The client must choose the service area themselves, and choosing an area outside their actual location is not allowed! If discovered, no refund will be issued. 2. Cancellation and Refunds The client can reschedule the appointment up to 24 hours before the visit without any fees. Payments are non-refundable after the booking is completed. 3. Service and Responsibility The company is committed to providing cleaning services according to the highest standards of quality and professionalism. The company is not responsible for any damage to property resulting from misuse of tools or materials by the client. The service does not include lifting or moving heavy furniture unless previously agreed upon. Please remove valuables or cash before the service begins, as the company is not responsible for their loss. 4. Payment Payment is made electronically via the available methods upon completing the service booking. For monthly subscriptions, payment must be made in advance before the first visit. 5. Staff Conduct Staff must adhere to respect, company uniform, and working hours. It is prohibited to assign staff any tasks outside the agreed cleaning scope. The client has the right to contact the company directly if there is any remark regarding the staff’s performance. 6. Privacy The company is committed to maintaining the confidentiality and privacy of clients’ homes and not sharing any information with third parties. 7. Feedback and Complaints Feedback is accepted within 24 hours after the service. The company will address any complaint as quickly as possible to ensure client satisfaction.