Terms and Conditions for Customers

1. Booking and Appointments • The service must be booked in advance and the appointment must be confirmed by the customer at least 24 hours prior to ensure availability. • The company has the right to modify or reschedule the appointment in case of emergency circumstances, with prior notification to the customer. • If the customer is delayed by more than 20 minutes from the scheduled time without prior notice, the company has the right to cancel the service or charge the full service amount. • The customer is responsible for selecting the correct service area. Selecting an area other than the actual location is not permitted. If this is discovered, no refund will be issued under any circumstances. • Appointment rescheduling is allowed only through the official website according to the procedure explained there (at least 24 hours before the original booking). Rescheduling via WhatsApp is not allowed. 2. Cancellation and Refund • The customer may modify the appointment up to 24 hours before the visit time without any charges. • No refund will be issued after the booking process has been completed. 3. Service and Liability • The company is committed to providing cleaning services only and does not include the provision of cleaning tools or equipment. • The company is not responsible for any damage to property resulting from misuse of tools or materials by the customer. • The service does not include lifting or moving heavy furniture unless agreed upon in advance. • Customers are requested to secure valuables or cash before the service begins. The company is not responsible for any loss. 4. Payment • Payment must be made electronically through the available methods upon completing the service booking. • In the case of monthly subscriptions, the full amount must be paid in advance before the first visit. 5. Staff Conduct • Staff members are required to act respectfully, adhere to the company uniform, and comply with assigned working hours. • Staff must not be assigned any tasks outside the agreed scope of cleaning. • The customer has the right to contact the company directly if there are any remarks or concerns regarding staff performance. 6. Privacy • The company is committed to maintaining the confidentiality and privacy of customers’ homes and will not share any information with third parties.